SIM Card Activation
Make the first call or press *122*1#✆
Other service
24-hour service hotline: 179179
Inquiry account Balance Inquiry: *122*1#✆
Data usage inquiry: *122*2#✆
Precautions
- If you cannot access the internet via our mobile network, please check the internet access setting on your mobile phone. Then input【mobile】as the【Access Point Name】(APN) and leave the proxy server address and proxy server port fields blank.
- There are many reasons why the SIM card cannot be used, not necessarily the SIM card itself, so please contact us for support first.
- Customer service contact information is pasted on the outside of the SIM card package, you can scan the QR code in a place with Wi-Fi to contact us.
- The network provided by the SIM card does not restrict applications such as Whatsapp, Facebook, Google Map, Instagram, Line, etc. The local area may suddenly block any application due to its policy without any notice.
- If there is any complaint after returning to Hong Kong without contacting us, no processing and refund will be made.
- If use in non-coverage areas, in addition to being unusable, the number of days of use may be calculated immediately.
- The Internet card products sold in this store are all disposable products, and this store does not provide any recharge or value-added services. Any recharge or value-added services for the product are provided by the product network provider, and our store will not be able to provide any relevant support services. For inquiries, please contact the product network provider.
- The pictures are for reference only, the real object should be considered as final.
- Internet speed may vary due to location, surrounding environment, usage period and device influence.
- Until the end of use, please keep the complete SIM card and packaging for future inquiries.
- In order to prevent customers from any improper use of the network or resources, deceitful or fraudulent behavior, the telecommunications company has the right to temporarily suspend the provision of any or all services to customers without any notice until the customer has stopped the improper behavior or related The investigation has been completed.
- Our company only sells products of this telecommunications company and is not a telecommunications company. All information including SIM cards, network services, service plan content and coverage are provided by telecommunications company.
- The telecommunications provider reserves the right to change the terms and content of the SIM card at any time, including call time, SMS service, charge for call time, and data usage, without giving prior notice to the customer or obtaining the customer's prior consent.
- Since the upgrade/change of the service plan is unpredictable and may be carried out after the product is sold, the information marked on the product package may not be updated in time, including and not limited to the product expiration date, number of days of use, data/voice usage, and available regions; therefore, if Please forgive me if the information is wrong or the latest information is not posted. For the latest information, please refer to the official website of the telecommunications provider or this webpage. If you have any questions, you can also contact us.
Customer Service Support Center:
If you cannot use the SIM card after inserting it, you can scan the QR code on the outside of the SIM card package in a place with Wi-Fi or contact us at enjoysims.com/cs
WHATSAPP (Monday to Saturday, 10:30~19:30, closed on public holiday)
TELEGRAM, LINE (non-office hours service)
LIVE CHAT (available in Mainland China)
