【Note: Dial *103*800# to activate the prepaid card service in Mainland China. For local use in Hong Kong, real-name registration is required】
- 15GB Mainland China and Hong Kong shared data usage (excluding Tibet, Xinjiang, Yunnan, Macau & Taiwan)
- The card is valid from the next day upon activation to the 365th day 23:59 HK time
- 2000mins Hong Kong local airtime
- Tethering supported
- 3-in-1 SIM card
Instructions:
Insert the SIM into smartphone and turn on the mobile roaming data service. Please set the mobile data APN setting of your smartphone to “MD”, while the proxy address and port number are blank ；or
Please set the mobile data APN setting of your smartphone to“MD”, while the proxy address and port number are blank. Call a toll-free number 2211 7188 in Hong Kong.
*Notice*
- 365-day mobile data service will be effective upon SIM activation, $30 stored value will be deducted accordingly.
- 1GB Mainland China and Hong Kong shared data usage is granted upon card activation. When the cumulated data usage for the package reaches the upper limit during the validity period, data service will be suspended. If further data service is needed, customers are required to re-subscription after cancelling the service, any unused usage in the existing data package will be forfeited.
- 5G mobile data service is only accessible in Mainland China and Hong Kong, but not in other areas.
- Only mobile data, local airtime and SMS services are supported, no other value-added service.
- Network provider: China Mobile.
- If you cannot access the Internet normally, please check and try to change the phone settings:
1. Make sure you are in a place with good signal reception.
2. Make sure the phone has turned on "Data Roaming".
3. Set up APN (Phone Settings > Mobile Network > Access Point/APN).
4. Manually select mobile data network provider (select network provider one by one, it takes 1-10 minutes).
5. Manually select the network mode 5G/4G/3G/2G (for example, if the SIM card is a 4G data card, manually select the LTE or 4G/3G/2G network).
6. If you still cannot access the Internet, please contact our customer service (contact information is pasted on the outside of the SIM card package).
- For Apple IOS users, please check whether other description profile have been installed in the mobile phone settings. If so, please delete the description profile. If it not deleted, it will only display 3G and cannot connect to the Internet.
- Before enable the [Data Roaming] function, please confirm that the other SIM card has been removed / Please make sure to turn off the roaming settings of other SIM cards or directly turn off the card slot function for dual-SIM mobile phones to avoid unnecessary roaming charges.
- There are many reasons why the SIM card cannot be used, not necessarily the SIM card itself, so please contact us for support first.
- Customer service contact information is pasted on the outside of the SIM card package, you can contact us via Whats App (Monday to Saturday, 10:30~19:30, closed on public holiday).
- If there is any complaint after returning to Hong Kong without contacting us, no processing and refund will be made.
- If use in non-coverage areas, in addition to being unusable, the number of days of use may be calculated immediately.
- The Internet card products sold in this store are all disposable products, and this store does not provide any recharge or value-added services. Any recharge or value-added services for the product are provided by the product network provider, and our store will not be able to provide any relevant support services. For inquiries, please contact the product network provider.
- The pictures are for reference only, the real object should be considered as final.
- Internet speed may vary due to location, surrounding environment, usage period and device influence.
- Please keep the SIM card and packaging for future inquiries.
- Since the upgrade/change of the service plan is unpredictable and may be carried out after the product is sold, the information indicated on the product package may be old information. We will try our best to paste the latest information on the outer package of the SIM card. There are many kinds, so please understand if the information is wrong or the latest information is not posted. The latest information is subject to the official website of the telecommunications provider or this webpage. If you have any questions, you can also contact us.
- Our company sells the products of this telecommunication company on behalf of the company only. All information of the non-telecom company, including SIM cards, network services and their coverage, are provided by the network operator.
Customer Service Support Center:
If you cannot use the SIM card after inserting it, you can scan the QR code on the outside of the SIM card package in a place with Wi-Fi or contact us at enjoysims.com/cs
WHATSAPP (Monday to Saturday, 10:30~19:30, closed on public holiday)
TELEGRAM, LINE (non-office hours service)
LIVE CHAT (available in Mainland China)
