*** Pre-Purchase Notice ***
1. This eSIM can only be installed once. It cannot be installed again after deletion, and there is no return or exchange.
2. Once this eSIM is installed, it cannot be converted to other devices for use.
3. If you need to suspend the use of this card, you only need to close/deactivate the card. There is no need to delete it. It cannot be used again after deletion. and no replacement card will be issued.
4. Please ensure that the mobile phone has eSIM function and does not have a Sim card lock before it can be used. Once eSIM is shipped, it cannot be returned or exchanged regardless of whether it has been used or installed.
5. This is a physical printed edition of the eSIM, which will be delivered via HKTVmall upon successful purchase.
【How to active eSIM】
**Warm Reminder: Please make sure your device supports eSIM before purchasing. If your device does not support receiving SMS, this eSIM service is temporaniy unavailable.
1. Connect to Wi-Fi and use an eSIM-enabled device, according to the eSIM settings on your device and scan the eSIM QR code on the e-redemption letter. (Activation code entry is not supported.)
2. After adding the eSIM, you will receive the SMS for Real-Name-Registration. You can click the link in the SMS to complete the Real-Name-Registration and activate the service.
3. After activated the service, you can log in to "My Account" to manage your account. The login name is the mobile number of your eSIM (the mobile number and password will be sent via SMS after activation).
*Notice*
* Actual data transmission speed may vary due to many factors, including but not limited to network provider, network usage, handset model, setting (including handset hardware and software), upload/download content and other external factors.
* Where this Prepaid SIM card is expired, or where service has been terminated due to whatever reasons, the remaining data usage shall be non-refundable and non-transferable.
* The phone number provided with the prepaid SIM card is randomly assigned and may have been used by others previously. We cannot guarantee that the number will support registration on all third-party applications or SMS verification code reception. No assistance can be provided for such issues, and refunds will not be accepted for this reason.
* Please keep the complete packaging until the end of usage, as some after-sales services require the full packaging contents to provide support.
* There are many reasons why the SIM card cannot be used, not necessarily the SIM card itself, so please contact us for support first.
* Customer service contact information is pasted on the outside of the SIM card package, you can scan the QR code in a place with Wi-Fi to contact us.
* If there is any complaint without contacting us, no processing and refund will be made.
* If use in non-coverage areas, in addition to being unusable, the number of days of use may be calculated immediately.
* The SIM card sold in this store are all disposable products, and this store does not provide any recharge or value-added services. Any recharge or value-added services for the product are provided by the product network provider, and our store will not be able to provide any relevant support services. For inquiries, please contact the network provider.
* The pictures are for reference only, the real object should be considered as final.
* In order to prevent customers from any improper use or abuse of networks and resources, deceptive or fraudulent behavior, telecommunications providers have the right to temporarily suspend the provision of any or all services to customers without any notice until the customer has stopped the inappropriate behavior. The conduct or related investigation has been completed.
* Our company only sells products of this telecommunications company and is not a telecommunications company. All information including SIM cards, network services, service plan content and coverage are provided by telecommunications company.
* The telecommunications provider reserves the right to modify the terms and conditions of the SIM card at any time, including but not limited to (call minutes, SMS services, call charges, data allowance, roaming carriers), without prior notice to or consent from customers.
* Since the upgrade/change of the service plan is unpredictable and may be carried out after the product is sold, the information marked on the product package may not be updated in time, including and not limited to the product expiration date, number of days of use, data/voice usage, available regions and roaming operators; therefore, if Please forgive me if the information is wrong or the latest information is not posted. For the latest information, please refer to the official website of the telecommunications provider or this webpage. If you have any questions, you can also contact us.
This is authorized goods.
Warranty Period : 1 Days
Warranty Provided By : Enjoy Sim Plus
Service Centre Details :
Address : Scan the Enjoy Sim's QR code on the SIM card package
Email : hktv@LT-comm.com
Contact : LIVE CHAT / WHATSAPP(6979 7920)
Remark : Generally, SIM card is plug-to-use. If it cannot be used, please check the access point name of the mobile phone and data roaming is enabled. There are many reasons why the SIM card cannot be used, not necessarily the SIM card itself, so please contact us for support first. Customer service contact information is pasted on the outside of the SIM card package, you can scan the QR code in a place with Wi-Fi to contact us, WHATSAPP (Monday to Saturday, 10:30~19:30, closed on public holiday), LIVE CHAT (available in the Mainland China). If there is any complaint after returning to Hong Kong without contacting us, no processing and refund will be made. Please keep the SIM card and packaging for future inquiries.
