Network providers (Last updated on 2/2/2023):
China: China Unicom
Macau: CTM
Taiwan: Taiwan Mobile
*Notice*
- If the guest fails to circulate the Internet successfully, please check and make sure that the name of the [access point] of your mobile data setting is [Mobile], and the proxy server address and proxy port number are set to blanks.
- There are many reasons why the sim card cannot be used, not necessarily the sim card itself, so please contact us for support first.
- The sim card cover that comes with the sim card has customer service contact information, you can contact us via Whats App (Monday to Saturday, 10:30~19:30, closed on public hoilday)
- If there is any complaint after returning to Hong Kong without contacting us, we can't processing and refund will be made.
- The pictures are for reference only, the product packaging may be changed due to different batches.
- Internet speed may vary due to location, surrounding environment, usage period and device influence.
- Please keep the Sim card and packaging for future enquiries.
- Since the upgrade/change of the service plan is unpredictable and may be carried out after the product is sold, the information indicated on the product package may be old information. For the latest information, please visit our website for updates.
Customer Service Support Center:
If you cannot use the SIM card after inserting it, you can scan the QR code on the outside of the SIM card package in a place with Wi-Fi or contact us at enjoysims.com/cs
WHATSAPP (Monday to Saturday, 10:30~19:30, closed on public holiday)
TELEGRAM, LINE (non-office hours service)
LIVE CHAT (available in Mainland China)
- Our company sells the products of this telecommunication company on behalf of the company only. All information of the non-telecom company, including SIM cards, network services and their coverage, are provided by the network operator.
- Since the service plan upgrade/change is unpredictable and may be carried out after the product is sold, the information on the product package may be old information. We will try our best to paste the latest information on the outer package of the sim card. There are many kinds, so please understand if the information is wrong or the latest information is not posted. The latest information is subject to the official website of the telecommunications provider or this webpage. If you have any questions, you can also contact us.
Customer Service Support Center:
If you cannot use the SIM card after inserting it, you can scan the QR code on the outside of the SIM card package in a place with Wi-Fi or contact us at enjoysims.com/cs
WHATSAPP (Monday to Saturday, 10:30~19:30, closed on public holiday)
TELEGRAM, LINE (non-office hours service)
LIVE CHAT (available in Mainland China)
